Refund policy
We offer a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement.
Eligibility for Replacement
To be eligible, the item must:
- Be defective, damaged, or incorrect
- Be in the same condition as received
- Include original packaging
- Have proof of purchase
- Must have unboxing video
We do not accept returns for change of mind.
No Refund Policy
We do not provide refunds under any circumstances.
Only replacement is available for valid cases.
How to Request a Replacement
To request a replacement, contact us at:
+91 94955 33565 ( whatsapp)
info.southcart@gmail.com
Include:
- Your order details
- Clear photos or videos of the issue
If approved, we will provide instructions for the replacement process.
⚠️ Items sent without prior approval will not be accepted.
Damaged / Wrong Item
Check your order immediately after delivery.
If the item is damaged, defective, or wrong — contact us within 7 days.
Wait too long, and the door closes.
Non-Replacement Items
We do not offer replacement for:
- Used or damaged items (not due to our fault)
- Items without original packaging
- Sale items or gift cards
- Personal care products (if opened)
Exchanges
No direct exchanges.
If eligible, we will replace the item with the same product only.
Processing Time
Once approved:
- Replacement will be processed within 10–15 business days
Need Help?
For any questions, contact:
+91 94955 33565 ( whatsapp)
info.southcart@gmail.com